EPS Environmental is committed to the provision of a quality product and service that fully conforms to the requirements of our customers.
EPS Environmental operates integrated health and safety, environmental and quality (SHEQ) assurance systems, based upon a cycle of continuous improvement, that have external third party accreditation to the ISO 9001, ISO14001, OHSAS18001 and TickIT standards.
By consistently providing products and services that meet or exceed customer expectations we will promote customer satisfaction and in turn achieve business success. This is achieved through the consistent application of a quality system, the main objectives of which are to:
- Get things right first time, every time
- Continually improve the quality of our services
- Develop and maintain close liaison and good working relationships with customers and suppliers
- Develop and improve employees understanding regarding the quality system
- Promote an environment of continual improvement in all aspects of the company’s operations
This approach requires the adoption of procedures throughout the company that are focused on meeting each department’s customer requirements. This is achieved by:
- identifying and understanding customer requirements and ensuring that all employees are aware of their importance for the company’s success;
- setting and reviewing management objectives that provide a focus for performance improvements and improved customer satisfaction;
- fostering a culture which encourages the early identification of problems and the adoption of effective and efficient corrective and preventive actions;
- providing adequate financial and physical resources to support the full implementation of the policy;· providing training and education to all our employees to ensure they understand and are competent to carry out their role and to improve their performance;
- communicating openly with employees, subcontractors and clients on quality issues, encouraging them to participate in and contribute to performance improvements;
- planning and executing work to meet the customer’s requirements in the most cost effective and efficient way;
- implementing adequate reviews of design and project validation and verification measures;
- reviewing and revising the policy and procedures at regular intervals and at least annually.